Handmade Soaps are now for HKD $88!

Service Hour : 10:30~20:00  | Phone: H.K. +852 9190 8555  |  Macau+853 6644 2288

If you want to return an item, please make sure that it hasn't been opened, isn't damaged, and contains the receipt of the order, otherwise we can't accept it.

In order to return an item, it must be within 14 days of your purchase. Then you're entitled to an exchange.

 

The goods can only be exchanged once. No refund is accepted.

 

If you want to return something, please contact customer service: +852 2368 3280 (customer service opening hours: Monday to Friday, 9:30 am to 5.30 pm)

Or

Email joe@hk-natural.com

 

We can't refund any shipping charges.

 

The return procedure takes one to three weeks (calculated from the date of receipt of the return).

 

Upon completion, the Customer Service will inform the customer of the details.

 

Once you've received the product, any damage that occurs afterwards will no longer be our responsibility.

 

We reserve the right to change the terms and conditions above without notice.